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Invite a Support User to Your Project

Section titled “Invite a Support User to Your Project”

If you are experiencing an issue that is difficult to reproduce based only on screenshots or descriptions (for example, incorrect filtering, permissions behavior, configuration issues, or unexpected test execution results), our team may need temporary access to your project to investigate it directly.

In Testomat.io, a support user is a temporary user account that you can invite to your project to help our support or development team investigate an issue directly in your environment. When invited, the support user gains access only to that specific project so we can look at configurations, reproduce the problem, and resolve it more efficiently.

Before adding a support user, please make sure you have contacted the Testomat.io team and asked for help. Inviting a Support User requires the Manager or Owner role.

To invite a support user to your project, follow these steps:

  1. Click on ’Settings’ in the sidebar
  2. Click the ’Users’ tab
  3. Click on the ‘Extra Menu’
  4. Select ‘Invite Support User’ button
  5. Click ‘OK’ to confirm that you give permission

Invite Support User

Important: The Testomat.io support user can access data in the project and will be removed automatically after 1 week.

Manually Remove a Support User

If you no longer need help and your issue has been resolved, you can manually remove the Testomat.io support user.

  1. Click on ’Settings’ in the sidebar
  2. Click the ’Users’ tab
  3. Click on the ‘Extra Menu’ next to Testomat.io Support user
  4. Click ‘Delete’ button
  5. Click ‘OK’ to confirm

Delete Support User

If you have any further questions, please take a look at the ‘Reach us’ section above.